If you’ve ever remodeled any part of your home, you know the headache that comes along with the process. It’s not nearly as glamorous when you don’t have the deep pockets (or expertise) that HGTV’s Chip and Joanna Gaines have to deal with unexpected problems. Kyle Zink, the first marketing hire at Square, found this out firsthand after purchasing a home in Southern California a few years ago. Zink hired a contractor through a trusted source and was excited about fixing up the house. But the process turned out to be a nightmare.