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Saks CEO: Retail has failed customers. Here's how to fix it

Written by Lauren | Sep 22, 2020 8:15:50 PM

Let’s get this one out of the way—despite all of the headlines, retail isn’t dying. After all, Amazon, the world’s largest company, with a significant web services business, 47 Emmy nominations, and exponential growth, is at its core, a retailer. When people frown upon the industry, more often than not they are thinking of department stores, which have become a “dirty word” in retail.