Retailers Expect AI To Cut Costs, Boost Sales

In their struggle to stay viable, retailers are turning to artificial intelligence — systems that take input, learn from it, and use that learning to solve problems or archive a desired result. Amazon was an early adopter of AI, but now other retailers are betting big on it.

In reducing shipping costs, improving supply chain efficiency and personalizing shopping experiences, AI technology will help retailers to compete, said Mark Mathews, National Federation of Retailers vice president of research development and industry analysis.