The future of retail: more self-service

Self-checkout, self-service, autonomous stores, DIY: The retail world is prepping for a future with fewer human workers and more technology involved in selling us stuff.

Why it matters: While 72% of retail sales are still expected to take place in brick-and-mortar stores in 2024, merchants are busy installing interactive signage, smart price tags, and remote checkout systems that point to a very different customer experience.