The Robots Are Coming': Hotels Adjust To New Reality With Some Unusual Tools

When the Hôtel Monville in Montreal opened in 2018, it was one of the first hotels in Canada that offered a truly contactless visitor experience. Guests at the 269-room hotel could check in via the hotel's app or website or at any of the four check-in kiosks in the lobby of the hotel. If a guest forgot a toothbrush, wanted an extra towel or ordered room service, a 3-foot-tall robot would deliver the item straight to their room.